Frequently Asked Questions
Everything you need to know about bringing Fellow into your home.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please note that a restocking fee may apply to certain furniture items.
Do your products come with a warranty?
Yes, all Fellow products are backed by a 1-year limited warranty that covers manufacturing defects and structural integrity under normal household use.
Can I track my order once it has shipped?
Absolutely. As soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home purchases.
Are your materials sustainably sourced?
We are committed to quality and responsibility. We prioritize FSC-certified woods and OEKO-TEX certified textiles to ensure our products are safe for your home and the planet.